COVID-infected nurses working at short-staffed nursing homes

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By Kristen Hwang, CalMatters, January 24 2022

A sign at The Pines at Placerville Healthcare Center honors its workers. Photo by Miguel Gutierrez Jr., CalMatters

About 11,500 long-term care center workers are now sick with COVID. “It’s been like one coworker after another, after another, everyone getting sick,” one nursing assistant said.

Four days after Celine started working as a nursing assistant in the COVID-19 unit at a Placerville nursing home, she tested positive for the virus. She was fatigued, weak and had a dry cough — but she kept working. She said she has worked 13 days in the last two weeks, frequently taking care of more than a dozen patients at a time or working a double shift when asked. 

“I’d have to sit down at least 10 minutes because I just get tired, and I’m still tired honestly,” said Celine, who asked not to be fully identified because she fears losing her job. 

Severe worker shortages — worsened by the omicron surge — have forced some of California’s long-term care facilities to rely on COVID-positive staff for patient care. According to state data, 11,500 long-term care center workers are currently infected with COVID — even though 93% are fully vaccinated. Although only 8% of the workforce is infected today, it’s 48 times more than at the beginning of December, when omicron appeared.

The California Department of Public Health earlier this month quietly issued controversial emergency guidelines allowing infected health care employees with no symptoms to continue working. And at facilities with the most severe staffing shortages, symptomatic staff are allowed to work with COVID patients.

Since the emergence of omicron, Celine said she’s worked more overtime and cared for more patients than usual at the Pines at Placerville Healthcare Center.

“There really wasn’t a lot of staff at the beginning to work the COVID unit, so that’s why I continue to work,” she said. “It’s really hard to get staff in the building because a lot of people are afraid. If (workers) did not feel well enough, they didn’t force anybody to work.”

So many workers are sick that the company installed a portable potty in the parking lot for them to use away from the nursing home’s residents, she said. Water pumped in for handwashing freezes at night and some colleagues go home or to a nearby McDonalds to use the restroom, she said.

The Pines at Placerville did not respond to multiple requests for comment.

Since the emergence of omicron, a nursing assistant at Pines at Placerville Healthcare Center said she’s worked long hours even after she was infected with COVID because many colleagues are too afraid or sick to work. Photo by Miguel Gutierrez Jr., CalMatters

At another facility in Mountain View, a certified nursing assistant said she was asked to return to work five days after contracting COVID-19. State and federal health guidelines have okayed five-day quarantines or shorter at facilities with critical staffing shortages, but her lingering cough and body aches convinced her to say no.

Now, three weeks later, she is back at work, surrounded by colleagues who tell her they are COVID-19-positive, she said.

Health workers who test positive for COVID-19 are required to wear N95 masks, but the infection is still sweeping through staff and residents at the Grant Cuesta Sub-Acute and Rehabilitation Center in Mountain View.

“It’s been like one coworker after another, after another, everyone getting sick,” said the certified nursing assistant, who asked to remain unidentified to protect her job.

“For me, I think this wave was a shocker only because it swept through boosted and vaccinated people.”


Nine residents also have the virus, and the facility has set up an isolation ward.

“No matter how much you protect yourself, we’re still eating in the same dining room. You know, we’re still sharing the same restroom. So what’s the whole point?” she said. “It’s almost like they don’t care about us getting sick.”

Grant Cuesta did not respond to multiple requests for comment. 

California’s 1,200 residential care and skilled nursing facilities, home to more than 400,000 people, have been the epicenter of COVID-19 outbreaks since the beginning of the pandemic. Their residents and workers accounted for nearly 70% of outbreaks among all health care settings in the state last year. 

While vaccination and testing requirements have helped bring those numbers down, the omicron surge is now hampering facilities’ ability to prevent infection from spreading through their often elderly and vulnerable residents.  

“For me, I think this wave was a shocker only because it swept through boosted and vaccinated people,” said Christina Lockyer-White, a certified nursing assistant at Kingston Healthcare Center in Bakersfield. 

Staff members there are required to wear full protective equipment including face shields, gowns, gloves and N95 masks throughout the facility, but several have tested positive regardless, Lockyer-White said.

“We didn’t think we’d be in this position, and here we are,” Lockyer-White said. “It’s like reliving a nightmare.”

‘Help wanted’: Long-term shortage of workers

Workplace shortages have plagued nursing homes, memory care and assisted living centers for years, driven by an aging population, stagnant wages and dwindling training programs.

“I’ve been a nurse in long-term care for over 25 years, and there’s never been a time where we haven’t had a ‘help wanted’ sign out in some form,” said Claire Enright, workforce specialist at the California Association of Health Facilities, which represents skilled nursing facilities.

“Five to six years ago, there were over 600 training programs for (certified nursing assistants) in the state. We’re down to around 300,” Enright said.

Skilled nursing facilities provide 24-hour medical care for sick residents who require constant monitoring or rehabilitation. Other long-term care facilities, such as assisted living, memory care and some retirement homes, are for residents who need help with some daily activities.

Most long-term care facilities struggle to hire enough staff like certified nursing assistants and registered nurses, and the pandemic has brought these chronic issues to a breaking point. Nationwide nursing homes and assisted living facilities have lost approximately 259,000 workers since 2019, more than any other health care sector, according to the American Health Care Association/National Center for Assisted Living

“I’ve been a nurse in long-term care for over 25 years, and there’s never been a time where we haven’t had a ‘help wanted’ sign out in some form.”


State officials do not track data on workforce losses in long-term health care, Enright said, but nursing homes are operating at lower capacity than usual, in part because there isn’t enough staff to open more beds. Before the pandemic, most nursing homes operated at about 88% capacity. Now that’s down to 70 to 75%.

Enright said the association has heard of some long-term care facilities relying on COVID-19-positive employees during this surge, but she said there’s no way of telling how many of the 11,500 sick workers are caring for patients.

Families worry more about staff shortages than sick workers

Omicron has been a nightmare for families of residents, too.

Two weeks ago, Miriam Raftery’s 91-year-old mother Mary contracted COVID-19 in her La Mesa memory care facility. She’s in an isolation room by herself, and Raftery said she isn’t allowed to visit. 

“It is scary. They say dry cough, but who knows. At 91, she’s very frail. It’s frightening,” Raftery said.

What frightens Raftery even more, however, is Mary being left alone in isolation. During last winter’s surge, most long-term care facilities implemented strict lockdown measures.

“When she was in that first place, she would just cry. They’d let me have window visits. She couldn’t really hear me very well, but she would just cry and plead with me to take her home. She didn’t understand what was happening,” Raftery said.

Now, with Mary in the isolation room, Raftery is concerned she will get depressed again or fall if left unattended.

Miriam Raftery’s 91-year-old mother Mary lives in a long-term memory care facility near San Diego. She contracted COVID-19 two weeks ago during the omicron surge. Courtesy of Miriam Raftery

Raftery said Mary has dementia and is a high-fall risk — she forgets that she can’t walk unassisted. Without constant supervision of her mother in the isolation room, Raftery was so concerned about her falling that she hired a private caregiver to sit with her for eight hours a day. 

“I felt like I had no choice,” Raftery said. “It’s costing me $5,500 to do this for her, but given her history of serious falls and winding up in hospital multiple times from falling out of bed at these other places, you know, when she was left unattended during the day.”

Raftery said Mary already has experienced the consequences of understaffed facilities. She’s been in four homes in the San Diego area since February, moving each time Raftery discovered possible signs of neglect. When Raftery questioned the places about why no one was monitoring her mother, she said she was told there wasn’t enough staff.

“The facilities she’s been in, they were all losing people because certain people didn’t want to get vaccinated or they were just fed up,” Raftery said. 

Families and advocates say staffing shortages caused by the omicron wave are a Catch-22: Sick workers risk spreading the disease to elderly and vulnerable residents but understaffing leads to neglect and inadequate care. 

I get why (the state health department) has opened the doors to asymptomatic workers, but it’s still highly transmissible, whether we’re asymptomatic or not, whether we’re vaccinated or not, right? So it’s a scary proposition,” said Maitely Weismann, co-founder of the Essential Caregivers Coalition. 

Maitely Weismann visits her 79-year-old mother Celia at her Los Angeles nursing home. Celia narrowly dodged a COVID-19 outbreak at the facility last year. Courtesy of Maitely Weismann

Weismann’s 79-year-old mother Celia lives in an assisted living facility in the Los Angeles area. There was an outbreak in her facility last year that her mother narrowly avoided during an unrelated hospital stay. Now she’s worried Celia will catch COVID this time around.

Even though her mother is vaccinated and boosted, Weismann said she hears about people with similar conditions and disabilities dying from COVID-19.

The state health department has come under fire for insufficient oversight of nursing homes where families allege residents died of COVID-19 after sick staff were forced to work. 

“Personally, if someone’s positive and comes in, I’m OK with that because I would rather my mom have the care that she needs than have her be neglected.”


But for some, having reliable, COVID-positive staff available to care for their relatives is better than no one at all. 

“Personally, if someone’s positive and comes in, I’m OK with that because I would rather my mom have the care that she needs than have her be neglected,” said San Diego resident Angela Trivonovich. “I’ve seen the results of neglect and not a lot of care in a nursing home. I would rather her not get severe diaper rash. I’d rather her not get a bed sore.”

At the nursing home where her 84-year old mother Rae lives, patients’ families were notified that 22 workers have tested positive in two weeks, Trivonovich said.

“If people feel good and they come in positive, I don’t know if that’s going to spread it any more than it does already. And I think the residents need all the care they can get,” she said. “They’re desperate.”

CalMatters reporter Alejandro Lazo contributed to this report.